If your enquiry is critical please contact our support team on 01925 386800
Use the form shown to make an enquiry and a member of our team will review the details as soon as possible. Once evaluated, response times will be determined according to the Service Level Agreements (SLAs) listed below.
Level 1 – Critical: System is unavailable for all users (Response within 1 hour)
Level 2 – High: System is unavailable for some users (Response within 8 hours)
Level 3 – Medium: System is available, but a potential software problem exists (Response within 5 business days)
Level 4 – Low: Minor software issue or annoyance (Response within 14 days)
Level 5 – Enhancement: Future feature request or improvement (Response within 1 month)
Working hours are 9:00 AM to 5:00 PM (UK time), Monday to Friday, excluding UK bank and public holidays. All response times are based on these working hours.
