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[Careers] Vacancies at Carebeans – Customer Success Manager

Customer Success Manager

Carebeans Limited, Monmouth NP25

Full-time, Permanent

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About us

Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software along with fully integrated mobile applications for the UK social care sector.

We are a rewarding, customer-centric, supportive business and our goal is to expand the customer support team to meet the needs of a rapidly growing customer base.

Our work environment includes:

  • On-the-job training
  • Growth opportunities
  • Work-from-home days
  • Relaxed atmosphere
  • Company perks

Carebeans is looking for an experienced and enthusiastic individual to fill the position of Customer Success Manager. The ideal candidate is someone who has experience in customer service, and has ideally previously worked in the social care sector.

Comprehensive training will be provided to the right candidate.

Our Customer Success Manager is responsible for maintaining relationships with clients and ensuring long-term client satisfaction through service quality, leading by example and maintaining the high level of customer service culture that exists within the company.

Responsibilities:

  • Provide top customer service.
  • Manage the relationship with customers during the lifetime of their contract.
  • Provide customers with support and technical assistance as needed.
  • Document incidents with customer service issues and learn from them to improve the customer experience for future customer interactions.

Job Types: Full-time, Permanent

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday

Expected start date: 20/06/2022